Privacy Policy

We are committed to protecting and respecting your privacy. This policy explains how we collect, process, and keep your data safe.

Effective Date: 2 November 2026

This Privacy Policy explains how Alchemi, Inc. (“Alchemi”, “we”, “us”) collects, uses and protects personal information when you visit our website, contact us, or use our services.

1. Who we are

Alchemi, Inc., 25 Kent Ave, Suite 401, Brooklyn, NY 11249, USA, is the controller of personal information collected through this website and our business relationships. For any privacy question or request, contact us at contact@alchemi.bio.

2. Customer data in the Alchemi Platform

When customers use the Alchemi Platform, Alchemi processes the data they upload on their behalf, as a processor. That processing is governed by our agreement with each customer, including our Data Processing Agreement, not by this policy. We do not use customer data to train AI models.

3. Information we collect

Information you provide: name, email, phone number, company, job title and any details you share when you contact us, request a demo or sign up.
Information collected automatically: IP address, browser type, operating system, pages visited and similar usage data, collected through cookies and similar technologies.
Information from other sources: business contact details (such as name, job title, company and work email) from public sources, event organisers and B2B data providers, which we use to contact professionals who may be interested in our services.
Job applicants: information you submit when applying for a role, which we use to assess your application.

We do not intentionally collect sensitive personal information through our website.

4. How we use your information and our legal bases

To respond to enquiries and provide our services (performance of a contract, or steps taken at your request before entering one).
To operate, secure and improve our website and services (our legitimate interests).
To send marketing communications, which you can opt out of at any time (consent, or our legitimate interests where permitted).
To comply with legal obligations.

5. Cookies

We use cookies to remember preferences, keep the site working and understand how it is used. You can control cookies through your browser settings. See our Cookie Policy for details.

6. Sharing your information

We do not sell, trade or rent personal information. We share it only with service providers that help us run our business, such as cloud hosting, email and analytics providers, under written agreements that require them to protect it, or where required by law. If Alchemi is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction.

7. International transfers

We are based in the United States, and personal information may be processed there and in other countries where our service providers operate. Where we transfer personal information from the EU, EEA or UK, we rely on the European Commission’s Standard Contractual Clauses and, for the UK, the UK International Data Transfer Addendum.

8. Retention

We keep personal information only as long as needed for the purposes above, as required by law, or to establish or defend legal claims, then delete or anonymise it. Customer data in the Alchemi Platform is retained as set out in the customer’s agreement.

9. Security

We protect personal information with technical and organisational measures, including encryption in transit and at rest, access controls and multi-factor authentication. Alchemi holds SOC 2 Type II and ISO/IEC 27001 certification. No system is completely secure, but we work to protect your information and will notify you and the relevant authorities of a breach where the law requires.

10. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information; restrict or object to its processing; receive it in a portable format; and withdraw consent at any time. You also have the right to complain to your local data protection authority. To exercise a right, email contact@alchemi.bio. We will acknowledge your request within 3 days and respond within one month.

11. Children

Our website and services are not directed at children under 16, and we do not knowingly collect their personal information.

12. Third-party links

Our website may link to other sites. We are not responsible for their privacy practices.

13. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for material changes, give reasonable notice.